Privacy Policy

Creation: March 26, 2024

Last update : None to date

Preamble

We are a company legally incorporated in Quebec. We use a website linked to our consulting services in search of sustainable technological solutions, in addition to other sites owned by our collaborators and a social networking platform such as Lindkedin.

This privacy policy has been drawn up to comply with the rules of Law 25 on the protection of personal data.

Purpose of the privacy policy

The purpose of this privacy policy is to inform users of our website www.maosustainablesolutions about the personal data we collect and how we use and disclose the information. The privacy policy also aims to inform you about your privacy rights and how the law protects you.

Your personal data is used to provide and improve the service. Therefore, this Privacy Policy governs your use of the website and services provided by Mao Sustainable Solutions. It is therefore very important that you read this policy in its entirety. By accessing or using the website and services, you acknowledge that you have read and agree to be bound by this Privacy Policy and consent to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy includes the following main points:

Collection and use of personal information (the types of personal data collected and how your personal information is collected, processed, stored, maintained and protected via our services)
Data security protocols
Transfer of your data and disclosure of your personal information
Your rights
Responsibility for processing collected and processed personal information
The site's policy on cookies
Use of other social networking platforms
Applicable laws

You can also read about our commitment and the measures our company takes to guarantee the security of your personal information.

MAO Sustainable Solutions complies strictly with Quebec's Bill 25 regarding the protection of personal data.

The following definitions have the same meaning, whether singular or plural.

Definitions

For the purposes of this privacy policy:

The Company refers to MAO Solutions durables, C.P. 3161, Succ. Bureau-Chef, Baie-Saint-Paul, Québec, Canada G3Z 3B6 which is responsible for the processing.

Cookies are small files that are placed on your computer, mobile device or other device by a website, containing details of your browsing history on that website among its many uses.

Country means : Quebec, Canada

The data controller refers to the company as the legal entity which, alone or jointly with others, determines the purposes and means of processing personal data.

Device means any device that can access the service, such as a computer, cell phone or digital tablet.

Personal data is any information relating to an identified or identifiable individual. For the purposes of our internal rules and those of the Commission d'accès à l'information concerning the protection of personal information, personal data refers to any information about you such as a name, an identification number, location data, an online identifier or one or more factors specific to your physical, economic, cultural or social identity.

Service refers to the website.

Service provider means any natural or legal person who processes data on behalf of the company. It refers to third-party companies or individuals employed by the company to facilitate the service, provide the service on the company's behalf, perform services related to the service or help the company analyze how the service is used. Service providers are considered to be data processors.

Third-party social media service means any website or social networking website through which a user can log in or create an account to use the service.

Usage data refers to data collected automatically, generated either by use of the service, or by the service infrastructure itself (for example, the duration of a page visit) or in certain cases, collected non-automatically by means such as forms (contact or order) or when creating an account.

Website designates MAO Sustainable Solutions, accessible from https://www.maosustainablesolutions.com.

We, us, our refers to the legal entity, MAO Durable Solutions, which is responsible for processing your personal information.

You means the person who accesses or uses the Service, or the company or other legal entity on whose behalf that person accesses or uses the Service, as the case may be.

Under our internal rules, you may be referred to as the data subject or user because you are the person using the service.

Collection and use of your personal data

Types of personal data collected - Data collected automatically

When using our service, we may ask you to provide certain personally identifiable information that may be used to contact or identify you. Personally identifiable information may include, but is not limited to:

IP address
Email address
First and last name
Phone number
Address, State, Province, Postal code, City
Usage data
Hardware and software details
Content consulted by the user on our site
Links a user clicks on while visiting the site

Personal data collected non-automatically

Your personal data are collected via a contact form.This includes the following data:

Name
Mailing address
Street address
Cell phone number

Use of personal information collected

Please note that we only collect data that is relevant to our company's operations and helps us achieve the purpose of this Privacy Policy. We will not collect any additional data without informing you first.

The Company may use personal data for the following purposes:

To provide and maintain our service, including monitoring the use of our service.
For contract performance: the development, compliance and performance of the service contract or any other contract with us through the service.
When you contact us in order to ask a question, submit a comment or request more information about the technologies presented or solutions related to your problem or others.
To contact you: To contact you by e-mail, telephone calls, SMS or other equivalent forms of electronic communication, including security updates, where necessary or reasonable for their implementation.
When you interact with us through social media.
To provide you with news, follow-up on your files, general information on other applicable services or technological solutions, unless you have opted not to receive such information.
Other purposes: We may use your information for other purposes, such as analyzing data, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, services, marketing and your experience.

We may share your personal information in the following situations:

With service providers: We may share your personal information with service providers to monitor and analyze the use of our service and to contact you.
For business transfers: We may share or transfer your personal information as part of, or during the negotiation of, any merger, sale of Company assets, financing or acquisition of all or part of our business to another company.
With collaborators and business partners: We may share your information with our collaborators and business partners to offer you certain products, services, equipment and technological solutions related to our expertise.
With other users: when you share personal information or otherwise interact in public areas with other users, this information may be viewed by all users and may be publicly broadcast to the outside world. If you interact with other users or register via a third-party social media service, your contacts on the third-party social media service may see your name, profile, photos and activity description. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.
With your consent: We may disclose your personal information for any other purpose with your consent.

We use this data to:

Execute contracts
Respond to your requests
Carry out statistical analyses to improve the site
As part of a data security protocol

Social medias

Information from third-party social media services

The Company allows you to create an account and log in to use the Service via the following third-party social media services:

Google
Facebook
Instagram
Pinterest

If you choose to register via social media or grant us access to a third-party social media service, we may collect personal data already associated with your third-party social media service account, such as your name, e-mail address, activities or contact list associated with that account.

You may also have the option of sharing additional information with the Company via your third-party social media service account. If you choose to provide such information and personal data, whether at registration or otherwise, you authorize the Company to use, share and store it in a manner consistent with this Privacy Policy.

Security

Security of your personal data

We have established and apply administrative, technical and physical security measures to protect your personal information in our custody and control from unauthorized access, use, modification and disclosure, by limiting technological and physical access to a single individual, the expert consultant identified on our site.

Security measures also apply when we dispose of or destroy your personal information, to ensure that this is done in a confidential and secure manner. We also take reasonable steps to ensure that our service providers, collaborators and partners protect your personal Information wherever it is used or stored.

Also, your data is stored in a secure environment controlled by the Wix platform. Wix has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic or procedural measures. Among other things, they provide secure HTTPS access to most areas of the Services and regularly maintain PCI DSS (Payment Card Industry Data Security Standards) certification. In addition, they regularly review their systems for potential vulnerabilities or attacks, and regularly seek new ways and third-party Services to further enhance the security of their Services and better protect the privacy of Visitors and Users. You can read the Wix Privacy Policy at https://fr.wix.com/about/privacy.

The goal is to prevent the unauthorized or unlawful processing of your personal data, or the accidental, unauthorized or unlawful access, use, transfer, processing, copying, transmission, alteration, loss or damage of your personal data. Despite our best efforts and compliance with all the rules laid down by applicable legal regulations, it is not possible to guarantee the security of data if it is transferred or transmitted in an unsecured manner.

These measures should not prevent you from taking appropriate steps to secure your own personal data. In particular, you should change your password regularly. Furthermore, avoid using predictable usernames and passwords, sharing your password with others, or disclosing your personal data to others. Please inform our Data Protection Officer immediately of any suspected breach of data security.

The security of your personal data is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

We will not sell or share your data with third parties except as required by law or in the event of legal proceedings.

We may disclose to any member of our organization the user data reasonably required to achieve the purposes set out in this policy.

Transfer of your personal data

1.- International transfer

User data may be consulted, processed or collected in the following countries: Quebec, Canada - only.

Your information, including personal data, is processed at the company's operating offices and at any other location of the parties involved in the processing. This means that this information may be transferred to and stored on computers located outside your province, country or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy followed by your submission of this information represents your agreement to this transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to any organization or country unless adequate controls are in place, including the security of your data and other personal information.

Retention of your personal data

2.- Duration of use of personal data

The company will only retain your personal data for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

The company will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except where it is used to enhance the security or improve the functionality of our service, or where we are legally required to retain such data for longer periods.

We store personal data for a period of two (2) years. We will ensure that users are notified if their data is stored for longer than this period.

In the event of a personal data leak, we undertake to keep you and the Commission d'Accès à l'Information du Québec informed.

Your rights

1.- User rights

If you are a resident of Quebec, in accordance with Bill 25, you have specific rights regarding your personal data:

Right to be informed
Right of access to your personal data
Right to request correction of your personal data
Right to object to the processing of your personal data
Right to request the deletion of your personal data
Right to request the transfer of your personal data
Right to withdraw consent

Exercising your data protection rights

You may exercise your rights of access, rectification, cancellation and opposition by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will do our best to reply as soon as possible.

You have the right to complain to a data protection authority about our collection and use of your personal data.

You have the right to object to the use of your data and to withdraw it. The company undertakes to respect the confidentiality of your personal data and to guarantee you the possibility of exercising your rights.

To exercise these rights, please contact our Data Protection Officer:

Privacy Officer

Address : P.O. Box 3161, Succ. Bureau-Chef, Baie-Saint-Paul, Quebec, Canada G3Z 3B6

E-mail : mao@maosustainablesolutions.com

Telephone : 514 75-8784

Website : www.maosustainablesolutions.com/contact

Delete your personal data

You can consult, modify or delete your data. To do so, please use the same contact details mentioned above.

You have the right to delete or request that we help you delete the personal data we have collected about you.

You can update, modify or delete your information at any time by logging into your account, if you have one, and visiting the account settings section where you can manage your personal information. You may also contact us to request access, correction or deletion of any personal information you have provided to us.

Please note, however, that we may need to retain certain information where we have a legal obligation or basis to do so.

Consent and Withdrawal

You can visit our site without revealing your identity. However, some features require the collection of personal data. You can always choose not to provide this information.

Disclosure of your personal data

Commercial transactions

If the company is involved in a merger, acquisition or sale of assets, your personal data may be transferred. We will inform you before your personal data is transferred and becomes subject to a different privacy policy.

Application of the law

In certain circumstances, the company may be required to disclose your personal data if required to do so by law or in response to valid requests from public authorities (for example, a court or government agency).

Other legal requirements

The company may disclose your personal data if it believes in good faith that such action is necessary to:

Comply with a legal obligation
Protect and defend the company's rights or property
Prevent or investigate possible wrongdoing in relation to the service
Protect the personal safety of service users or the public
Protecting against legal liability

Tracking technologies and cookies

We use cookies and similar tracking technologies to track activity on our service and store certain information. The tracking technologies used are web beacons, HTML tags and scripts to collect and track information and to improve and analyze our service. The technologies we use may include:

Cookies or browser cookies

A cookie is a small data file that certain Websites write to your hard drive when you visit them. A cookie file may contain various types of information, including a user ID that the site uses to track the pages you've visited. We may use cookies to process statistics and traffic information, to improve your experience on our Website, to determine user traffic patterns and for other purposes.

Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or to tell you when a cookie is being sent, or you can clean your browser of cookies from time to time (Note: you may need to consult your browser's application help area for instructions). If you choose to disable your cookie settings or refuse to accept a cookie, you may not be able to access all areas of the Website and/or Services.

Web beacons

Certain sections of our Service and our e-mails may contain small electronic files known as Web beacons (also known as clear GIFs, single-pixel GIFs and web beacons) that allow the Company, for example, to count users who have visited those pages or opened an e-mail and for other related Web site statistics (for example, to record the popularity of a certain section and to verify system and server integrity).

Cookies can be either "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you log out, while session cookies are deleted as soon as you close your web browser.

We use both session cookies and persistent cookies for the following purposes:

Necessary / essential / session cookies

To provide you with the services available on the site and to enable you to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have requested cannot be provided, and we only use these cookies to provide you with these services.

Cookie policy / Notice Acceptance cookies / Persistent cookies

To identify whether users have accepted the use of cookies on the website.

Functionality cookies / Persistent cookies

To enable us to remember the choices you make when using the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences each time you use the website.

Tracking and performance cookies / Persistent cookies

To track information about website traffic and how users use the website. The information collected via these Cookies by Third Party services may directly or indirectly identify you as an individual visitor. This is because the information collected is generally linked to a pseudonymous identifier associated with the device you use to access the website. We may also use these cookies to test new pages, features or functionality on the website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

Detailed information on the processing of your personal data

Processing of personal data - Service providers

The service providers we use may have access to your personal data. These third-party providers collect, store, use, process and transfer information about your activity on our service in accordance with their privacy policies.

We may use third-party service providers to monitor and analyze the use of our service.

Google Analytics

Google Analytics is a web analysis service provided by Google that tracks and reports website traffic. Google uses the collected data to track and monitor the use of our Service. This data is shared with other Google services. Google may use the data collected to contextualize and personalize ads on its own advertising network.

You can choose not to have your activity on the service made available to Google Analytics by installing the Google Analytics deactivation browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visitor activity.

For more information about Google's privacy practices, please visit Google Privacy & Terms: https://policies.google.com/privacy.

Email marketing

We may use your personal data to contact you with newsletters, marketing or promotional material and other information that may be of interest to you.

Mailchimp

The email marketing service used by the company is Mailchimp. It is provided by The Rocket Science Group LLC.

You can choose not to receive any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

We may use email marketing service providers to manage and send emails to you.

For more information on Mailchimp's privacy practices, please see their Privacy Policy: https://mailchimp.com/legal/privacy/

Facebook - Linkedin

We do not currently have a Facebook page. The only social networking platform we use is Linkedin. You can read their Privacy Policy by clicking on the link: https://fr.linkedin.com/legal/privacy-policy.

Links to other websites

External links

This Privacy Policy applies only to the Website and the Services and does not address the practices of third parties who may collect your personal information. You may visit other websites, via links on the Website, which may collect, use and share your personal information in accordance with their own privacy policies. The information practices of these linked Web sites are not covered by this Privacy Policy, and we urge you to consult the privacy policy of each site you visit since we have no control over, and are not responsible for, their privacy practices. We encourage you to exercise caution before disclosing your personal information to others.

Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will notify you by email before the change takes effect and update the "Last Updated" date at the top of this privacy policy.

We recommend that you periodically review this Privacy Policy for any changes. Changes to this Privacy Policy are effective when posted on this page.

Applicable law

Personal Information Governance Act

This policy and our legal obligations are subject to the laws in force in Quebec, regardless of the location of any user.

Our Privacy Policy was created on March 26, 2024.

If you have any questions about this privacy policy, you can contact us by e-mail: mao@maosustainablesolutions.com

By using our site at the above address, you agree to the terms of this Privacy Policy.

Privacy Policy - the basics

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy.

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

What to include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more.

To learn more about this, check out our article “Creating a Privacy Policy”.

Privacy Policy

Privacy Policy - the basics

What to include in the Privacy Policy

Registered Charity Number : 92-0895587